Privacy Policy

Updated: 2025

This Privacy Policy explains how Reservation Help Support, a division of Qallus JSR Inc., collects, uses, stores, and protects personal information when users interact with our website, communication channels, or support services.

By accessing our website or using our services, you agree to the practices described below.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name

• Email address

• Phone number

• Government approved Id (only when required)

• Billing details (only when needed for service-fee processing)

• Communication history with our support team
  

Technical Information

• IP address

• Browser type

• Device information

• Timezone

• Pages viewed

• Cookies and tracking data
  

Payment Information

We do not store full credit card numbers.
All payments are securely processed through PCI-DSS compliant third-party payment processors.

We may collect:

• Last 4 digits of a card

• Transaction amount

• Authorization confirmation

• Billing errors or dispute information
  

This data is used strictly for verification, fraud prevention, and support.

2. How We Use Your Information

We use collected information for:

• Providing customer support and service coordination

• Billing verification and transaction assistance

• Responding to inquiries and requests

• Preventing fraud and unauthorized activity

• Maintaining accurate internal records

• Improving service quality and website performance

• Complying with legal, regulatory, and card-brand requirements
  

We never sell, rent, or trade personal information.

3. Legal Basis for Processing

We process personal data based on:

• Your consent

• Contractual necessity (when providing support or billing assistance)

• Legitimate business interests (fraud prevention, verification)

• Compliance with legal or financial regulations

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure:

• Secure site functionality

• Load balancing & performance

• Fraud detection

• User experience improvement

You may disable cookies in your browser settings, but certain features may not function properly.

5. Data Security

We implement industry-standard security measures, including:

✔ PCI-DSS compliant payment processing
✔ Encrypted communication (HTTPS/SSL)
✔ Access-controlled internal systems
✔ Regular monitoring and security reviews
✔ Data minimization & restricted storage policies

Despite strong measures, no online system is 100% secure.
Users submit information at their own risk.

6. Information Sharing

We may share limited data with:

• PCI-compliant payment processors

• Fraud-prevention and verification services

• Compliance auditors

• Legal or government authorities (when legally required)

We never share or sell information to marketers or unrelated third parties.

7. Data Retention

We retain information only for as long as necessary, including:

• Transaction records (required by law)

• Fraud and chargeback logs

• Customer support history

After retention periods expire, data is securely deleted.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Request corrections

• Request deletion (when legally allowed)

• Opt-out of communications

• Restrict or object to certain processing

To make a request, contact our support team at:
info@reservationshelpsupport.com

9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.

10. Children’s Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect data from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be posted with a revised “Last Updated” date.

12. Contact Information

For questions about this policy or data rights, contact us at:

Reservation Help Support
A division of Qallus JSR Inc.
Email: info@reservationshelpsupport.com
Phone: 1-855-684-4884