Refund Policy

Updated: January 2025

Reservation Help Support (“we,” “our,” or “the company”) provides service-fee-based support and coordination services. All billing and refund practices follow card-network regulations and merchant-provider compliance standards.

1. Eligibility for Refunds

We may issue refunds in situations including:

• Duplicate charges (same amount billed twice)

• Accidental or incorrect billing

• Overcharges caused by system or processing errors

• Service not delivered as agreed (verified by our support team)

Refunds are processed only after full review by our billing department.

2. Non-Refundable Situations

Refunds are not provided for:

• Services that have already been completed

• Time and labor already invested by our support team

• Fees associated with processing, handling, or coordination that have already been fulfilled

• Situations where the customer provided incorrect or incomplete information

Once a service has been delivered or a support session has been fully completed, the associated fee becomes non-refundable.

3. Refund Request Procedure

To request a refund, customers must contact us using one of the following:

📧 Email: info@reservationshelpsupport.com
📞 Phone: 1-855-684-4884

Please include:

• Full name

• Phone number

• Date of charge

• Last four digits of the card

• Reason for the refund request

Our billing department reviews all cases within 3–5 business days.

4. Processing Time

Approved refunds are issued to the original payment method only.

Refund posting time may vary depending on the customer’s bank and can take 3–10 business days after approval.

5. Chargeback Policy

If a refund request is opened directly with the bank (chargeback/dispute), we reserve the right to provide:

• Proof of service delivery

• Communication logs

• Call recordings (where applicable)

• Terms accepted by the customer

to the cardholder’s bank for dispute resolution.

6. Compliance

Our refund practices comply with:

• Visa® and Mastercard® dispute guidelines

• PCI-DSS security requirements

• Our merchant provider’s processing policies

We maintain transparent billing practices to ensure fairness for both the customer and the company.